Receptionist - Administrative Assistant

*Receptionist/Administrative Assistant* *Company Description:* Counseling Services of New York (CSNY) is an OASAS (New York State Office of Alcohol and Substance Abuse Services) licensed 822 non-intensive outpatient chemical dependence program in the South Bronx.
All current employees who are qualified are encouraged to apply.
*Position Duties:* CSNY is hiring a full-time on-site Receptionist/Administrative Assistant to work Monday thru Friday from 10am to 6pm with a 1 hour lunch hour at 1pm, and who will be responsible for the following duties, for which on-the-job training will be provided: * Monitoring the waiting area of the clinic: * Ensuring that all waiting patients’ needs are attended to, without delay * Connecting waiting patients to counselors for scheduled visits * Ensuring waiting area is neat and orderly * Ensuring waiting area is properly supplied with food items, coffee, and information materials (brochures, hand-outs, etc.
) * Ensuring every patient who walks in the door signs in on the appropriate sign-in sheet * Calling supervisor for assistance if waiting area becomes excessively full, or for any other reason which might require the assistance of a back-up receptionist * Monitoring and ordering office supplies, when needed * Answering the phone system in accordance with CSNY’s phone policies, forwarding calls, and/or following up with callers to ensure that callers are satisfied by the end of each call * Entering specialized patient-related information in CSNY’s electronic record keeping system * Assisting with scheduling patient’s appointments in CSNY’s electronic record keeping system * Checking in arriving patients in CSNY’s electronic record keeping system * Providing each entering patient with a Client Daily Service Plan that is properly completed, based on what is scheduled…or modified, as necessary, to address last minute changes * Regularly using available electronic resources to check initially and/or verify ongoing the financial coverage eligibility of each patient for services (e.
g.
, Medicaid eligibility, private insurance, etc.
) * Monitor and enter data in PTAR system; distribute MetroCard to eligible patients, per related guidelines * Other duties, as assigned *Qualifications:* * At least one year of full-time clerical work experience, preferably in the chemical dependence field * Proficient in MS Word, MS Excel, MS Outlook, and general computer and internet navigation.
* Positive attitude and friendly, professional demeanor * Spanish speaking preferred *Reports to:* The Receptionist/Administrative Assistant will report to the Program Director, but will support all employees, as needed.
Job Type: Full-time Pay: $14.
00 - $16.
00 per hour Schedule: * 8 hour shift * Monday to Friday Work Location: In person